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ticket-0142-miraPrivate thread

HusheraAPPToday at 2:14 PM

Ticket #0142

Verification role never arrived

did the captcha in #verify like an hour ago and still cant see any channels. left and rejoined twice, nothing

Opened by @mira

Topic Roles and access

Status Open, waiting for staff

Priority High

Category Account

Summary Member passed the captcha but never got the Verified role. Rejoining did not help.

ClaimCloseDraft reply

Staff @Support

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@Support New ticket from @mira.

HusheraAPPToday at 2:16 PM

Draft reply

Thanks for the details, Mira. Rejoining resets verification, so the captcha you did before no longer counts. Run it once more in #verify and give it a minute. If the role still doesn’t show up, reply here and we’ll add it by hand.

Only you can see this. It expires in 15 minutes.

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A new ticket and a draft reply. Only the staff member who asked sees the draft.

Set up in two commands

Or do both in the dashboard, which also has a panel builder.

  1. 1
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    Pick your staff roles and a log channel. Needs Manage Server.

  2. 2
    /panel create

    Run it in your support channel to post a panel. Up to five topics show as buttons, more as a dropdown.

Then a member picks a topic

They fill in a subject and what’s going on. The bot opens a private thread with them and pings your staff roles. Each member can have 3 tickets open.

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HusheraAPPYesterday at 9:30 AM

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Subject

Verification role never arrived

What’s going on?

did the captcha in #verify like an hour ago and still cant see any channels. left and rejoined twice, nothing

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What the AI does

Four jobs, each one AI action: triage when a ticket opens, an answer from your sources, a draft reply when staff ask, and a summary when it closes.

Sorted when it opens

Each new ticket gets a category, a priority and a one-line summary before staff open it. Urgent tickets show a red bar in Discord and a red badge in the dashboard.

Example: the open tickets list in the dashboard

Answered from your sources

Add your FAQ or rules as a source and turn on auto-answer. When a source covers the question, the bot replies in the thread. “That helped” closes the ticket. “Talk to a human” pings your staff.

Example: an answer the bot posts in a ticket thread
ticket-0144-kaiPrivate thread

HusheraAPPToday at 2:31 PM

Ticket #0144

How do I get the Artist role?

hey how do i get the artist role, cant find where to apply

HusheraAPPToday at 2:31 PM

Artist role applications are in #apply-artist. Post three pieces of your work there and a mod reviews them within a week. If you already applied, reply here with the date.

Answered from the knowledge base by AI

That helpedTalk to a human

Summed up when it closes

Your log channel gets who handled it, how long it took, a three-line summary and a link to the transcript.

Example: a close summary in the log channel
ticket-logs

HusheraAPPToday at 2:41 PM

Ticket #0142 closed

Verification role never arrived

Transcript

Opened by @mira

Claimed by @jonas

Closed by @jonas

Duration 27m

Messages 6

Reason Role added by hand

AI summary

Issue: Member did not get the Verified role after the captcha.

Outcome: Rejoining had reset verification. The captcha failed again, so jonas added the role by hand.

Follow-up: none

Before you add it

What the bot can see and do in your server.

Permissions
View Channels, Send Messages, Send Messages in Threads, Create Private Threads, Manage Threads and Mention Everyone. No Administrator. Mention Everyone only adds a staff role to a thread; the bot never pings @everyone.
Who can set it up
Only members with Manage Server can run /setup and /panel.
What it reads
It saves messages from ticket threads, to keep the transcript. It ignores messages in your other channels and never saves them.
Who it pings
Never by DM. It pings your staff roles when a ticket opens or a member asks for a human, and the opener when it closes.
AI
Triage, drafts, answers and summaries run on Google Gemini. Triage is on by default and auto-answer is off; both switch in the dashboard. Drafts run only when staff press Draft reply. Close summaries always run.
Data it keeps
Ticket messages, ticket details, your settings and sources, and usage counts. On Free, message text is deleted 90 days after a ticket closes.
Removing it
Kick the bot at any time. On Free, Hushera deletes the server’s data 30 days later.
Switching from another bot
Post a Hushera panel and remove the old one. Hushera does not import tickets, so let open tickets finish where they started.

The docs and the privacy policy have the details.

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Every plan has private ticket threads, triage, draft replies and close summaries. Paid plans raise the limits. Every plan starts free: add the bot, then upgrade from Billing in the dashboard.

An AI action is one triage, draft reply, auto-answer or close summary. A typical ticket uses two: triage when it opens and a summary when it closes. Adding knowledge sources is free.

When a server runs out, tickets keep working and the AI pauses until the first of the month, UTC. On Pro or Team, add your own Gemini key to remove the cap. Prices in US dollars, plus sales tax or VAT where it applies. Cancel any time and the plan runs to the end of the paid period.

Try it on your server

Add the bot, run /setup and post a panel. If it is not for you, kick it. On Free, its data is gone 30 days later.

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